Mystery Shopping & Front Office Audit Services

Our Mystery shopping goes beyond just customer service experience. Used strategically, it can provide valuable
insights to improve financial

  • Sales Conversion Rates: We assess how effectively staff convert inquiries into sales.
  • Cross-Selling & Up-Selling Opportunities: We reveal missed opportunities for employees to recommend relevant financial products based on customer needs. This can improve revenue and customer satisfaction.
  • Compliance with Regulations: We test if staff is adhering to regulations of whose non-compliance can lead to hefty fines.
  • Risk Management: By evaluating how financial information is handled during interactions, we can help identify potential  risks of fraud or data breaches.
  • Customer Churn Reduction: We reveal areas where customer concerns aren’t addressed adequately, leading to churn.

Overall Finnet`s mystery shopping helps:

Data-driven insights that can be used to:

  • Boost Revenue by improving sales conversion and cross-selling.
  • Reduce Costs by minimizing regulatory fines and customer churn.
  • Mitigate Risk by identifying
    potential fraud and data breaches.

This financial focus highlights the potential cost savings and revenue gains achievable through effective customer interactions.

Front Office Audit & Financial Control Analysis: Her we focus on internal operations, specifically:

  • Front Office Audit: Auditing each area of front office, including check in check outs, shift hand overs, cash audit, city ledgers, paid out payables, guest advances, and other Front office focused areas.
  • Financial Control Analysis: We assess financial processes to ensure accuracy, security, and compliance.

Brand Standards(Creation & Audit)

We will assess your brand’s:

  • Positioning: How your brand compares to competitors and how it’s perceived by customers.
  • Messaging: Consistency and effectiveness of your brand message across all channels.
  • Strengths & Weaknesses: Identifying areas where your brand excels and areas for improvement.
  • Opportunities & Threats: Examining external factors that could impact your brand.
  • Front Office Audit: Auditing each area of front office, including check in check outs, shift hand overs, cash audit, city ledgers, paid out payables, guest advances, and other Front office focused areas.
  • Financial Control Analysis: We assess financial processes to ensure accuracy, security, and compliance.

Facilities & Engineering Analysis:

Energy Management & Conservation Audits

  • We measure current energy consumption across different areas (lighting, H VAC, equipment) for a representative period.
  • Identify major energy users and their operating patterns
  • Investigate opportunities for improvement
  • Track and measure progress

Finnet Benchmarks tracks your energy usage accurately, ensuring efficiency. We analyze your energy usage against industry benchmarks considering building type, size, and location for accuracy.

 

Enhance your Engineering operations with Finnet:

  • We Assess discrepancies from industry standards.
  • We Identify and address  underlying issues like outdated tools, ineffective procedures

Wattage Analysis & Variance against Best Practices

Finnet Benchmarks tracks your energy usage accurately, ensuring efficiency. We analyze your energy usage against industry benchmarks considering building type, size, and location for accuracy.

Additional Best Practices for Facilities & Engineering Analysis.

Space Utilization Analysis:
Assess space efficiency. Discover options for optimizing space: flexible furniture, shared workspaces, reconfiguration.

Preventative Maintenance Programs:
We Implement a proactive maintenance plan to address equipment issues before they become major problems. This can save money on repairs and minimize downtime.